How do I return an item?
FAQ's on Orders & Returns
What is your return policy?
Jessa J. prides itself on delivering exceptional jewelry. If, for some reason, you are not absolutely pleased with your order, you can return your item(s) for a refund or exchange within 10 days of purchase. Jessa J. will offer a refund if you do not wish to exchange the item.
Returns and exchanges are accepted for unworn items in resalable condition.
Regular sales made online may be returned for full refund (shipping not included) if returned within 10 days, as long as they are in resalable condition. Refunds will be paid within 5 to 10 working days. Items we determine that have manufacturer defect may be returned within 14 days with proof of purchase. Items we determine have excessive wear or other signs of improper handling are not returnable.
Items that break prior to wearing, have a manufacturer defect, received incorrectly, damaged during transit, and are reported to the Jessa J. Customer Care within 5 days of shipment are eligible for refund or exchange.
Replacements will be processed upon our receipt of faulty or damaged jewelry or item. Replacement items ship free to customers at Jessa J.'s expense.
Exchanges or returns must include a copy of the original invoice along with any original tags or packaging.
What can be considered as a manufacturer defect?
Examples of a manufacturer defect:
1. Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
2. Non-functional clasp
3. Jump ring or chain link that does not close properly
4. Different from length described
How long will it take for me to receive my refund?
Once an order is returned, Jessa J. will gladly process your refund. Refunds take about 5-10 business days to process. After mailing back your order, please allow at least 5 business days for your return shipment to arrive to Jessa J. headquarters.
When your return has been processed, you will see your refund payment after 5-10 business days depending on your issuing bank and/or billing cycle.